Return & Refund Policy

At Besto Sdn Bhd, we strive to ensure that every customer is fully satisfied with our products. If you are not entirely happy with your purchase, we’re here to help.

1. Return Eligibility

You may request a return within 7 days of receiving your order if the product:

• Arrived damaged or defective

• Was wrongly delivered (wrong item or quantity)

• Does not match the description on our website

To be eligible for a return:

• The item must be unused and in its original packaging

• A valid proof of purchase (order number, receipt) is required

• The product must be returned to us for inspection before any refund is issued

2. Non-Returnable Items

Certain items are non-returnable, including:

• Used or opened thermal paper rolls

• Customized or bulk order products

• Items marked as “Clearance” or “Final Sale”

3. Return Process

To initiate a return, please contact our customer service team at support@besto.com.my with:

• Your order number

• A description of the issue

• Photo(s) of the product (if damaged or incorrect)

Once approved, you will be given return instructions. Return shipping costs are the responsibility of the customer unless the return is due to our error.

4. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

• Refunds will be processed to your original payment method within 7–14 business days

• Shipping charges (if any) are non-refundable

5. Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same item, contact us at support@besto.com.my.

6. Late or Missing Refunds

If you haven’t received a refund after the stated period:

• Check with your bank or credit card provider

• Contact us for assistance at support@besto.com.my

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Besto Sdn Bhd reserves the right to update or modify this policy at any time without prior notice.