Delivery Policy

At Besto Sdn Bhd, we are committed to delivering your orders efficiently and reliably. Please review our delivery policy to understand how we handle standard and customized orders.

1. Order Processing Time

• All standard orders are processed within 1–3 business days upon successful payment confirmation.

• Orders placed after 3PM or during weekends/public holidays will be processed on the next business day.

2. Customized Orders

Customized or made-to-order items (e.g., custom-printed thermal paper, bulk orders with specific requirements) require additional processing time.

• Lead Time: Up to 30 days from order confirmation, depending on order complexity and quantity.

• You will be notified of the estimated delivery timeline upon order placement.

If you have a deadline or urgent request, please contact us before placing the order.

3. Shipping Within Malaysia

We deliver across Malaysia via reliable courier partners.

Estimated Delivery Times (after processing):

• Peninsular Malaysia: 2–5 business days

• Sabah & Sarawak: 5–8 business days

Shipping Fees:

• Calculated at checkout based on product weight and delivery location

• Free shipping may apply for promotional periods or minimum purchase amounts

4. International Shipping

We ship internationally to selected countries.

• Delivery times and costs vary based on destination and courier

• Customs duties or import taxes (if any) are borne by the customer

5. Order Tracking

Tracking numbers will be provided via email/SMS once your order has shipped. You can track your order via the courier’s official website.

6. Delays

Delivery may be delayed due to:

• Courier or customs issues

• Public holidays or peak season demand

• Delays in customized production (we will notify you)

7. Undelivered Packages

Undelivered orders due to:

• Wrong/incomplete address

• Failed delivery attempts

• Unclaimed parcels may be returned to us. Re-delivery fees will apply.

Need help?
📧 support@besto.com.my
📞 +6011 1122 2111